Social Media
A new window is NOW open for you to get and give information to the Virginia Department of Motor Vehicles (VirginiaDMV).
Rules of Engagement
The purpose of these guidelines is to set clear expectations when engaging with 
(VirginiaDMV) using social media.
We will listen, learn, share, educate, and problem solve Monday-Friday between 9 a.m.-5 p.m. Eastern time. Our responses to DMV's social media outlets will follow the same holidays and observances as our state offices.
Meaning: You leave us a message Saturday afternoon asking what documents you need to bring to get your driver's license renewed, we will respond bright and early Monday morning. There is no need to resend or tell everyone we are ignoring you - we're not.
We will respond and engage with all friends, followers, watchers, etc. just as long as your post does not contain profanity, spam, vulgarity, defamation, political campaigns or services, off-topic comments, long embedded URL strings, personal attacks, threats, unsupported accusation or sensitive information. Just so we are clear, any of the forementioned comments will be deleted.
If you ask us to look up your driver's license number to see your driving record, we will delete your post and ask you to contact us through one of our secure outlets - email, website, phone number, customer service center, etc. In other words, use common sense and we'll play nice.
Although this seems obvious, we don't want anything to come back and harm you or us. When you are tweeting, posting and viewing our material, you are no longer on an official Commonwealth of Virginia website. But to engage and listen to you, we have to "swim" in other outlets beyond our firewalls and our control. Therefore, never disclose personal or confidential information. The Commonwealth of Virginia's privacy policy and security measures do not apply, and anything you submit is susceptible to spam, hacking and all of the other crazy things people can do with your information. If you put your personal information out there, you accept the responsibility and risk.
And to our reporter friends, send all inquiries and comments to the Communications Office through the traditional channels.
Meaning: If you request an interview through a Facebook messages and we don't respond, please do not say, "DMV said no comment." Our comment is, "call or email the Communications Office. Thanks."
Finally, please remember that communications made through social media outlets should not constitute a legal or official notice or comment.