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Online Dealer

The Online Dealer automated interface system provides an electronic link between DMV and Virginia motor vehicle dealers. This interface provides a means for Virginia dealerships to issue registration cards, metal license plates and decals at the point of sale and electronically update DMV's vehicle files. Titles are printed at DMV and mailed after DMV receives the transaction paperwork.

The interface is facilitated by software and hardware provided by approved third party vendors under contract with the dealer.

For more information of interest to dealers, refer to Dealer Services.

Benefits

The Online Dealer program allows the dealer to avoid the inconvenience of having to deliver documents to DMV. Instead, DMV provides a courier service or postage for the dealer to send these documents to DMV headquarters for auditing and microfilming. All taxes and fees are transferred electronically, eliminating the need to write checks for payment of taxes and fees.

The Online Dealer program enables the customer to obtain his plates, decals, and registration card at the dealership instead of having to go to a DMV customer service center. In addition, any special plate ordered by the customer is mailed directly to the customer from DMV's manufacturing facility, along with the associated decals. This added convenience to the customer reflects favorably on the participating dealer.

Process

The process begins with the dealer selling the vehicle to the customer.

  1. Using the vendor's software and hardware, the dealer submits the electronic application for title and registration, including lienholder information, if appropriate.
  2. The dealer removes the license plates and decals from the inventory on site at the dealership, as managed and indicated by the vendor's system, and prints a permanent registration card.
  3. DMV returns the appropriate information, including the title and log numbers, through the vendor's host system back to the dealer.
  4. The dealer writes the title and log numbers and the date of the transaction on the face of the MCO or MSO or title. The title and a paper title application form must be submitted to DMV.
  5. The vendor withdraws the funds from the dealer's account (set up for this purpose) to cover the fees and taxes due to DMV, forwards those funds to DMV's account via an Electronic Funds Transfer within seven days of the transaction, and sends DMV a deposit certificate.
  6. The dealer sends daily reports and all documentation for submitted transactions to DMV via DMV's courier service. The courier service is provided at no cost to the dealer.
  7. DMV prints the titles overnight and mails them directly to either the customer or the lienholder, whichever is appropriate.

Responsibilities

Vendor:

  • Trains dealer personnel
  • Acts as the liaison between the dealer and DMV
  • Performs the daily deposit of funds into DMV’s account
  • Handles the daily reconciliation and summary reports
  • Manages the inventory of license plates and decals
  • Ensures that the dealer complies with DMV’s procedures

Dealer:

  • Submits the electronic application transaction for titles and registrations
  • Prints registration cards
  • Forwards daily reports and ownership documents directly to DMV
  • Processes transactions in the vendor's system within 30 days of the sale.
  • Dealers licensed by DMV, but not those licensed by the Motor Vehicle Dealer Board (MVDB), will receive 0.75% of fees and taxes collected for DMV, from DMV, as a commission.
  • Dealers licensed by the MVDB are required to pass the costs that the vendor charges for the transaction to the customer.

Contacts

For contact information for DMV and authorized vendors, please refer to Online Dealer/Fleet Contacts

Participants

Review a listing of participants by first letter of name:

Review the complete listing of all participants