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Ineligibility to Renew Online, by Telephone or by Mail

You cannot renew your driver's license online, by telephone or by mail if:

  • Your last renewal was completed using an alternate renewal method (online, by touch-tone telephone or mail).
  • You hold a commercial driver's license (CDL).
  • You are required to take the knowledge exam.
  • You are under 21 and you have received one or more traffic convictions.
  • Your license has expired.
  • Your license is suspended or revoked.
  • Your driver's license is not due to expire for 6 or more months.
  • You have failed the DMV vision screening.
  • You are restricted to daylight driving only.
  • You want to have the vision restriction removed from your driver's license after having laser surgery to correct your vision.
  • Your name is to be changed or corrected on your driver's license.
  • You hold a learner's permit.
  • You hold a Virginia identification card.
  • You owe money to DMV for a prior transaction.
  • You have a profile picture on your driver's license.
  • You have a driver's license image that needs to be retaken.
  • Your customer number on file needs verification.
  • You do not have a Virginia address.
  • You have moved out-of-state and gotten a new license in that state.
  • You hold a driver's license with a school bus (S) endorsement.
  • You have a social security number (SSN) that does not match your SSN on file with the Social Security Administration (SSA).
  • You are required to present proof of legal presence.
  • You are under medical review.
  • You are age 80 or older. (You must take the vision screening test.)

Please contact us if you have questions.